Effective date: September 28, 2026
Open Road RV Repair, LLC (“Open Road,” “we,” “us”) provides mobile RV repair and maintenance services. This Privacy Policy explains what information we collect when you visit camper-repair.com, call or text us, or book service, and how we use and protect it.
Information We Collect
- Contact details: your name, phone number, email address, and service address.
- Service details: information about your RV, the work requested, appointment history, and service notes.
- Payment information: payments are processed through our payment providers. If you choose, you may save a card or other payment method on file for future service. Saved payment methods are stored securely through our payment processor, and you can ask us to remove a saved payment method at any time.
- Call recordings: calls to our business lines may be recorded for quality, training, and service records.
- Website data: basic technical information such as browser type, pages visited, and how you reached our site, collected through cookies and similar tools, including advertising and analytics tools such as Google Ads and Google Analytics.
How We Use Your Information
- To schedule, perform, and follow up on service.
- To send appointment confirmations, reminders, technician updates, invoices, and receipts.
- To answer questions and provide customer support.
- To process payments and keep business and tax records.
- To improve our services, website, and advertising.
Text Messaging
If you provide your mobile number, you agree that Open Road may send you text messages about your service, such as appointment confirmations, reminders, technician arrival updates, and invoices. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with service providers who help us deliver messages, such as our scheduling and texting platform, solely to provide the service.
How We Share Information
We do not sell your personal information. We share information only:
- With service providers that help us run our business, such as scheduling, payment processing, accounting, and communications platforms, who may use it only to provide services to us.
- When required by law, or to protect our rights, customers, or employees.
- In connection with a sale, merger, or reorganization of our business.
Cookies and Advertising
Our website uses cookies and similar technologies to understand site use and measure advertising. Google may use cookies to show our ads and measure their results. You can control cookies through your browser settings, and manage Google ad personalization at adssettings.google.com.
Data Security and Retention
We use reasonable measures to protect your information. We keep information as long as needed to provide service, meet legal and tax requirements, and resolve disputes.
Your Choices
You may ask us to update or correct your contact information, or to stop sending you texts or emails, at any time. Contact us using the details below.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this policy from time to time. Changes take effect when posted on this page with a new effective date.
Contact Us
Open Road RV Repair, LLC
101 E Bacon St
Hillsdale, MI 49242
Email: info@camper-repair.com
Phone: 1-800-708-1976